Refund Policy
At Vixadev, we strive to ensure your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy outlined below:
1. Eligibility for Refunds:
- Refunds may be considered under the following circumstances:
- Defective Product: If you receive a defective product or service, you may be eligible for a refund or replacement, subject to verification.
- Non-Delivery: If you have not received your purchased product or service within the specified delivery period, you may be eligible for a refund.
- Dissatisfaction: If you are dissatisfied with the quality or performance of our product or service, you may request a refund within the applicable refund period.
2. Refund Requests:
- To request a refund, please contact our customer support team at support@vixadev.com within [number of days] days of the purchase date, providing the following information:
- Order number
- Reason for the refund request
- Any relevant supporting documentation or evidence
3. Refund Process:
- Once your refund request is received and approved, we will initiate the refund process. Refunds may be issued in the original form of payment or via an alternative method determined by Vixadev.
- Please allow [number of days] business days for the refund to be processed and reflected in your account. The timing of the refund may vary depending on your payment method and financial institution.
4. Non-Refundable Items:
- Certain products or services may not be eligible for refunds, including:
- Downloadable digital products or software
- Customized or personalized services
- Services that have already been provided or completed
5. Chargebacks:
- If a chargeback is initiated by the customer without first contacting Vixadev for a refund, Vixadev reserves the right to dispute the chargeback and may pursue legal action to recover the amount owed.
6. Contact Us:
- If you have any questions, concerns, or inquiries regarding our refund policy, please contact us at support@vixadev.com.
By making a purchase from Vixadev, you acknowledge and agree to abide by the terms of this refund policy.